Summer time and the lineup of customers eager to pick their favourite flavour of the day at D’oro Gelato e Caffè is out the door, as usual. For this reason, the two D’oro locations are always easy to spot on Denman St. or on Robson St. even amidst the buzz of shoppers in Vancouver’s beloved West End.
Cone or coffee in hand, their customers – students, home town tourists, travelers and new arrivals to Vancouver, stroll back into the crowds on the sidewalk for people watching.
With those regular lineups out the door, D’oro recognized a visible recommendation of their product. They were also anxious to maintain their quality of service standard. Handmade ice cream produced in small batches and served with a smile in an elegant café feel was their signature. Customers clearly felt it was worth the wait. D’oro was mindful especially of the payment time at the end of that wait.
D’oro found that many of their customers to be young Chinese students and Chinese families and both hometown and from far tourists. They also learned that these return customers were most comfortable using the quick, secure and familiar mobile payment system of Alipay and WeChat Pay.
A valuable consultation with IOT Pay led to their decision to outfit both locations with WeChat Pay and Alipay. IOT Pay’s mobile payment service, installation and training was just as customized as D’oro’s attention to production in small quality batches to create the experience that has built their loyal following.
D’oro was able to make the decision to add mobile payments through IOT Pay confidently. They had already experienced change and its benefits.
In 2000 founder, Maurizio Grande, opened the first location at 1094 Denman Street. It transitioned from “Mondo Gelato Caffè” and “Gelarmony,” to the current D’oro.
The current monetary move through IOT Pay matched D’oro’s continuing philosophy nicely. “We are a true “Gelateria Artigianale” producing fresh gelato in small batches daily. We use only the freshest and highest quality ingredients following original Sicilian recipes,” reveals their online story.
Now with IOT Pay’s help to attract more Chinese customers they can keep pace with the demand right out the door, and keep their level of service with a smile. Payments are smoother. They also signal how welcome their many returning Chinese customers are.
D’oro’s current owners, Pino Bacinello and his partner, Kristina Sonney, can also easily track the sales and volume at any time at either location. IOT Pay is an app that allows instant and remote checks on inventory and activity.
Vancouver’s best traditional Italian gelato e café experience chose to make a smart customer service move.
Ready to discover the advantages IOT Pay can bring to your business? Call (604) 283-3268 today to connect with our local Merchant Relations Consultants.
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